Shipping Policies
ITEM AVAILABILITY
• Most items shown on Fredericksburggolf.com will be in stock and available for immediate shipment. On the occasion that an item is not available, you will be alerted by an employee of Fredericksburg Golf. You will then be given the option to have the product drop shipped which in most circumstances DOES NOT delay the delivery of the item over standard delivery times.
SHIPPING RATES AND METHODS
• ALL PRODUCTS purchased on Fredericksburggolf.com will be shipped via United Parcel Service (UPS). At checkout, you will be given different shipping options.
• GIFT CARDS will ship via the U.S. Postal Service (USPS), unless a shipping upgrade is selected during checkout.
• **Orders to Alaska, Hawaii, and Puerto Rico ship via USPS Priority Mail.
SHIPPING PROMOTIONS
• From time to time, Fredericksburg Golf may run promotions that allow for discounted shipping rates. These promotions, noted as ""Free Shipping,"" ""Free Ground Shipping"" or ""Free Standard Shipping"" have the following restrictions:
• Standard shipping promotions typically apply only to UPS ground shipments. Other shipping methods (2nd Day, Next Day) are not included in these promotions unless noted as such.
• Orders to Alaska, Hawaii, and Puerto Rico ship via USPS Priority Mail are not included in the shipping promotion unless noted as such.
• Shipping discounts do not apply to bulk orders, please contact us for specific shipping charges.
• Due to package size restrictions from UPS, some large or bulky items (such as cart bags, travel cases, and hitting nets) may have an oversize package handling charge applied. Items with oversize handling charges will be clearly indicated in the product description at the product purchase page. The additional charge for oversized items will vary depending on the size and will be add to the discounted shipping fee in the shipping charge box at checkout.
SERVICE AREAS
• Upon order approval, Fredericksburg Golf will ship to any valid street address within the 48 contiguous United States via UPS Ground, 2nd Day, or Next Day service.*
• Fredericksburg Golf recommends shipping to a location where someone will be available to receive the delivery. Fredericksburg Golf cannot be responsible for packages delivered to unattended addresses. A Signature is required on shipments unless requested by the customer.
INTERNATIONAL SHIPPING
• Currently Fredericksburg Golf will ship to Canada by USPS Priority Mail. This purchase must be paid by PayPal and approved prior to the item purchase. Shipping rates can be obtained by calling or emailing us. There will be no exceptions to this policy. No credit cards will be taken over the phone for International purchases.
HOLIDAYS AND WEEKENDS
• Fredericksburg Golf does not ship items on weekends (Saturday-Sunday) and will also be closed for shipping on the most major Holidays.
FAILED DELIVERY ATTEMPTED
• Most of our carriers make three attempts to deliver a package. Packages that contain more than $200.00 of merchandise will always require a signature; otherwise, it is generally up to the driver's discretion to determine whether a signature is required. If the driver feels it is best to obtain a signature and no one is present to accept the delivery after three attempts, the package will be returned to Fredericksburg Golf and the buyer will be responsible for the shipping charges.
UPS GROUND TRANSIT TIMES
• Orders requesting UPS Ground are shipped Monday - Friday (excluding holidays) and will typically leave Fredericksburg Golf or the Manufacturer 24 to 48 hours from the time your order is placed. UPS Ground orders received on Friday - Sunday will usually ship the following Monday (excluding holidays). Ground deliveries should arrive 1-5 days after leaving Fredericksburg Golf.
• UPS guarantees the day of delivery for every ground package you ship to any address within the 48 contiguous states, except for any ground package originating in Alaska or Hawaii.
NEXT DAY AND 2NDDAY SERVICES TRANSIT TIMES
• Orders requested via UPS Next Day should arrive the next business day (excluding weekends and holidays) after leaving Fredericksburg Golf. Orders sent via UPS 2nd Day should arrive within 2 business days from the date of shipment. On-time delivery for these services is guaranteed by UPS subject to their terms and conditions.
• Orders must be placed by 12:00 noon (ET) Monday-Friday to be eligible for that day's Next Day or 2nd Day shipments. Orders placed over the weekend will not be shipped until Monday. Please take this into consideration when using these services.
• Fredericksburg Golf makes its best efforts to meet the timing requested for delivery. However, if the requested timing is not met, the customer's remedies are limited to the guarantee provided by UPS, a refund of freight charges, and/or the opportunity to return the purchased items subject to the Company's Return Policy.
TRACKING YOUR ORDER
• At the time your order is shipped, you will receive a UPS Ship Notification via email. A link is provided in this notification that you can use to track the delivery of your order. We suggest that you save this email until your order is fully received. If you do not have access to this email, you may also contact Fredericksburg Golf directly.
• You can also track your order on the UPS web site.
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